Copy of Service Design – Part 1
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Question 1 of 9
1. Question
SLM negotiates to underpin contracts with suppliers. Is this statement TRUE or FALSE?
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Question 2 of 9
2. Question
A multi-level SLA structure has the following layers: Corporate, Customer and Technology. Is this TRUE or FALSE?
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Question 3 of 9
3. Question
Service Improvement Plan (SIP) are outside the scope of al SLM. Is this TRUE or FALSE?
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Question 4 of 9
4. Question
Complete this sentence – OLA’s are…
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Question 5 of 9
5. Question
A Service Design Package (SDP) includes which of the following contents?
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Question 6 of 9
6. Question
Which of the following are activities of Service Level Management?
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Question 7 of 9
7. Question
What are the names of the 3 sub-processes of capacity management?
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Question 8 of 9
8. Question
Which of the following is the correct definition of maintainability?
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Question 9 of 9
9. Question
‘Ensuring that the confidentiality, integrity and availability of the organisation’s assets, information, data and IT services, always matches the agreed needs of the business.’ This is the purpose of which process?
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