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Interpersonal and Written Communications
Summary
Length: Varied, SQA Code: H39J 04, SCQF Credit Points: 9
Interpersonal communication is an exchange of information between two or more people. During interpersonal communication there is message sending and message receiving, this can be conducted using both direct and indirect methods. Successful interpersonal communication is when the message senders and the message receivers understand the message.
Taking Evidence
If you are being assessed on this unit as part of an SVQ, you will need to produce evidence anytime you see this icon:
Evidence should be in the form of a screenshot with statements detailing the steps you have taken in your own word processor reach the stage you’re at. If it’s not possible to produce a screenshot as evidence then a detailed statement will be sufficient. Make sure your statement covers all of the bold steps covered in the course. Your assessor will be available to guide you.
Performance Indicators The Learner Will:
- Understand interpersonal communication techniques,
- Be able to communicate interpersonally,
- Understand techniques for communicating in writing
- Be able to communicate and extract complex information in writing
